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Privacy Policy

Force & Flow Fitness

Effective Date: [Insert Date]
Business Name: Force & Flow Fitness
Contact Email: contact@forceandflowfitness.com
Phone: 929-286-2734

Force & Flow Fitness respects your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your information when you use our website, mobile app, membership services, workout programs, corporate wellness services, and related digital content.

By using Force & Flow Fitness, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information.

A. Account Information

When you create an account, subscribe to a plan, join a trial, or contact us, we may collect:

  • Name

  • Email address

  • Phone number, if provided

  • Password or login credentials

  • Profile photo, if uploaded

  • Membership plan

  • Billing status

  • Communication preferences

B. Fitness and Wellness Profile Information

To personalize your experience, we may ask for information such as:

  • Fitness level

  • Workout goals

  • Preferred workout duration

  • Available equipment

  • Preferred workout location

  • Areas of tightness or discomfort

  • Energy level

  • Stress level

  • Workout history

  • Progress tracking data

  • Mood or energy check-ins before and after sessions

This information helps us recommend appropriate workouts, Flowmotion sessions, stretching routines, strength programs, and recovery content.

C. Workout and App Activity Data

We may collect information about how you use the app, including:

  • Workouts completed

  • Programs started or finished

  • Exercises viewed

  • Favorite workouts

  • Time spent in sessions

  • Progress scores

  • Streaks

  • App navigation activity

  • Notification engagement

D. Payment and Subscription Information

If you purchase a membership, upgrade a plan, or enroll in a corporate plan, payment information may be processed by third-party payment providers such as Wix Payments, Stripe, PayPal, Apple, Google, or another payment processor.

Force & Flow Fitness does not store full credit card numbers. Payment processors may collect and process your billing details according to their own privacy policies.

E. Device, Technical, and Usage Information

We may automatically collect:

  • Device type

  • Browser type

  • Operating system

  • IP address

  • App version

  • General location based on IP address

  • Cookies and similar tracking technologies

  • Pages visited

  • Error logs

  • Performance data

F. Optional Wearable or Device Data

If the app later connects with wearable or non-wearable devices, we may collect information you choose to share, such as:

  • Steps

  • Heart rate

  • Calories burned

  • Sleep data

  • Activity duration

  • Recovery metrics

This data will only be collected if you choose to connect a supported device or service.

G. Corporate Wellness Information

If you use Force & Flow Fitness through an employer, company, or organization, we may collect:

  • Employee account information

  • Program participation

  • Workout completion data

  • Team challenge participation

  • Aggregated usage statistics

We do not provide employers with personal health details unless you explicitly agree or the information is provided in an aggregated, non-identifying format.

2. How We Use Your Information

We use your information to:

  • Create and manage your account

  • Provide access to workouts, programs, and membership content

  • Recommend workouts based on your goals, level, time, equipment, and energy

  • Track your progress

  • Personalize your app experience

  • Provide AI Instructor or virtual coaching features

  • Process payments and subscriptions

  • Send reminders, updates, and notifications

  • Respond to support requests

  • Improve app performance and user experience

  • Develop new programs, features, and services

  • Provide corporate wellness reporting in aggregated form

  • Prevent fraud, misuse, and unauthorized access

  • Comply with legal obligations

3. AI Instructor and Personalization

Force & Flow Fitness may include AI-powered or automated features, including workout recommendations, virtual coaching prompts, progress feedback, and personalized session suggestions.

The AI Instructor is designed to provide general fitness and wellness guidance only. It does not provide medical advice, diagnosis, injury treatment, or emergency support.

You should consult a qualified healthcare professional before beginning any fitness program, especially if you have an injury, medical condition, chronic pain, pregnancy, cardiovascular condition, balance issue, or other health concern.

4. Health and Wellness Disclaimer

Force & Flow Fitness provides general fitness, movement, stretching, breathwork, Flowmotion, strength, relaxation, and recovery content.

The app is not a medical device and is not intended to diagnose, treat, cure, or prevent any disease or medical condition.

You are responsible for using the app safely, moving within your ability, and stopping any exercise that causes sharp pain, dizziness, unusual shortness of breath, chest pain, or other concerning symptoms.

5. How We Share Information

We do not sell your personal information.

We may share information with trusted service providers who help us operate the app and website, such as:

  • Website hosting providers

  • App development platforms

  • Payment processors

  • Email and notification platforms

  • Analytics providers

  • Customer support tools

  • Cloud storage providers

  • Video hosting services

  • Corporate wellness administration tools

These providers are only allowed to use your information to provide services on our behalf.

We may also share information if required to:

  • Comply with law

  • Respond to legal requests

  • Protect our rights

  • Prevent fraud or abuse

  • Protect user safety

  • Complete a business transfer, merger, or acquisition

6. Corporate Wellness Data

For corporate wellness clients, Force & Flow Fitness may provide employers or organizations with reports such as:

  • Number of active users

  • Number of completed sessions

  • Most-used program categories

  • General engagement trends

  • Team challenge participation

Whenever possible, corporate reports will be aggregated and will not identify individual employees.

We do not share individual employee wellness answers, pain or stress check-ins, personal goals, or health-related information with employers unless clearly disclosed and authorized.

7. Cookies and Tracking Technologies

Our website and app may use cookies, pixels, analytics tools, and similar technologies to:

  • Keep users logged in

  • Remember preferences

  • Analyze site traffic

  • Improve website and app performance

  • Measure marketing effectiveness

  • Support advertising or retargeting, where applicable

You can manage cookie settings through your browser or device settings.

8. Marketing Communications

If you sign up for updates, a trial, a membership, or promotional content, we may send you emails, texts, or notifications about:

  • New workouts

  • Membership updates

  • Program launches

  • Wellness tips

  • Challenges

  • Promotions

  • Corporate wellness opportunities

You can unsubscribe from marketing emails at any time by using the unsubscribe link or contacting us.

Transactional messages related to your account, payments, password resets, or service updates may still be sent.

9. Data Storage and Security

We use reasonable administrative, technical, and organizational safeguards to protect your information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no digital platform is completely secure. We cannot guarantee absolute security of your information.

You are responsible for keeping your login credentials confidential.

10. Data Retention

We keep your information for as long as needed to:

  • Provide the app and services

  • Maintain your account

  • Process payments

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

  • Improve our services

You may request deletion of your account or personal information by contacting us.

11. Your Privacy Choices

Depending on your location and applicable law, you may have rights to:

  • Access your personal information

  • Correct inaccurate information

  • Delete your account or personal information

  • Opt out of marketing communications

  • Restrict certain data uses

  • Request a copy of your data

  • Withdraw consent for optional features

  • Disconnect wearable or third-party integrations

To make a privacy request, contact us at:

contact@forceandflowfitnessl.com

12. Children’s Privacy

Force & Flow Fitness is intended for adults and is not directed to children under 13.

We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13 without appropriate consent, we will delete it.

If the app later adds youth, school, or family wellness programs, a separate children’s privacy policy and parental consent process should be created.

13. Third-Party Links and Services

The app or website may link to third-party websites, payment processors, video platforms, app stores, wearable services, or social media platforms.

We are not responsible for the privacy practices of those third parties. You should review their privacy policies before using their services.

14. Payment Processing

Membership payments may be processed through third-party payment providers. These providers handle payment data securely according to their own policies and compliance standards.

Force & Flow Fitness may receive limited payment-related information such as:

  • Subscription status

  • Payment confirmation

  • Plan type

  • Renewal date

  • Billing email

  • Failed payment notices

We do not store full credit card information.

15. Push Notifications

If you allow notifications, we may send reminders and updates, including:

  • Workout reminders

  • Program progress reminders

  • New session alerts

  • Trial or membership updates

  • Challenge reminders

  • Recovery and hydration prompts

You can turn off push notifications in your device settings or app settings.

16. Social Sharing

The app may allow you to share achievements, completed workouts, badges, or challenges on social media.

Sharing is optional. Once you share content outside Force & Flow Fitness, that content may be subject to the privacy policies of the platform where it is posted.

17. International Users

If you access Force & Flow Fitness from outside the United States, your information may be transferred to and processed in the United States or other countries where our service providers operate.

By using the app or website, you understand that privacy laws may differ from those in your location.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

If we make important changes, we may notify you through the app, website, email, or another reasonable method.

The updated Privacy Policy will be posted with a new effective date.

19. Contact Us

For questions, requests, or concerns about this Privacy Policy, contact:

Force & Flow Fitness
Program Director: Adin K
Email: contact@forceandflowfitness.com
Phone: 929-286-2734

20. Short Website Privacy Notice

Force & Flow Fitness collects account, membership, workout, progress, and wellness preference information to provide personalized fitness, mobility, Flowmotion, recovery, and corporate wellness services. We do not sell your personal information. Payment information is processed securely by third-party payment providers. You may contact us at akachisi@epictell.com to request access, correction, or deletion of your information.

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