support

How can we help?

The fastest way to reach us is below. For common questions, check the FAQ underneath first — you might find your answer immediately.

Contact Us

Email: support@forceandflowfitness.com
Or use the form below — we typically respond within 1 business day.

Contact form fields:

Name
Email
Order or account email (if different, optional)
Topic (dropdown: Membership & Billing / App & Account / Orders & Shipping / Corporate & Teams / Something Else)
Message

For corporate and team inquiries, use the Topic dropdown above or see Corporate & Team Programs below — these are handled separately from individual support.

Frequently Asked Questions

Membership & Billing

How does the free trial work?
Every new account gets 14 days of full Plus-tier access — every mastery level, the complete exercise library, and the full recovery and nutrition framework. No credit card is required to start.

What happens when my trial ends?
If you haven't added a payment method, your account automatically moves to the free Foundation plan. You're never charged without adding a card first, and Level 1 access stays free permanently either way.

What are the membership tiers?

Free / Foundation — Level 1 content, free forever
Plus — $12.99/month or $129.99/year — the full 3-level program and complete exercise library
Premium — $43.99/month or $439/year — everything in Plus, plus live sessions and personalized coaching

Can I cancel anytime?
Yes. Cancel anytime from your Account Dashboard — you'll keep access through the end of your current billing period, and you won't be charged again after that.

Do you offer team or company pricing?
Yes — see Corporate & Team Programs below.

Getting Started

I'm completely new. Where do I start?
Start with the Beginner Starter Path Calendar in your Membership Downloads — it walks through your first four weeks day by day, matched to Level 1 (Foundation).

How do I know when I'm ready for the next level?
Three markers, the same ones used throughout the program: you complete a full week comfortably two weeks running with soreness staying mild, your strength circuit reaches the top of its rep range, and your Flow sequence feels smooth rather than something you're still thinking through.

Do I need equipment to start?
No. Every guided session works with just your body. Equipment like the Resistance Band Set or Flow Mat makes certain routines easier, but nothing is required on day one.

Where do I find the PDF guides?
All of them live in your Membership area under Downloads: the 7-Day Desk Reset, the 30-Day Challenge Calendar, the Beginner Starter Path, the Flowmotion Breathing Guide, the Recovery & Nutrition Guide, the Home Workout Checklist, the Office Stretch Poster, and the Corporate Workplace
Wellness Guide.

Orders, Shipping & Returns

What's your return policy?
Apparel and equipment can be returned within 30 days if unused, with tags attached. Exchanges are available for sizing at no extra cost. Opened consumables (like the Restore Evening Tea) are final sale, though unopened, unexpired boxes can still be returned. Damaged or incorrect items are always covered — contact us within 14 days for a free replacement or full refund, no exceptions to the "unused" rule in that case.

How do I start a return?
Email us or use the contact form above with your order number. We'll send a prepaid return label for standard U.S. returns.

How long do refunds take?
5–7 business days once we receive your return, back to your original payment method.

Corporate & Team Programs {#corporate}

How do I set up Force & Flow for my team?
Two starting points: book a short needs-assessment call through the contact form above, or order a few Desk Reset Kits at the individual price to pilot with a small group first. The full rollout plan is in the Corporate Workplace Wellness Guide, available on request.

Is our employees' data private from HR and administrators?
Yes. Corporate administrators only ever see aggregate, anonymized participation data — never an individual employee's session history, exercise choices, or wellbeing information.

Still need help? Contact us — we read every message.

Support

How can we help?

The fastest way to reach us is below. For common questions, check the FAQ underneath first — you might find your answer immediately.

Contact Us

Email: support@forceandflowfitness.com Or use the form below — we typically respond within 1 business day.

Contact form fields:

Name

Email

Order or account email (if different, optional)

Topic (dropdown: Membership & Billing / App & Account / Orders & Shipping / Corporate & Teams / Something Else)

Message

For corporate and team inquiries, use the Topic dropdown above or see Corporate & Team Programs below — these are handled separately from individual support.

Frequently Asked Questions

Membership & Billing

How does the free trial work? Every new account gets 14 days of full Plus-tier access — every mastery level, the complete exercise library, and the full recovery and nutrition framework. No credit card is required to start.

What happens when my trial ends? If you haven't added a payment method, your account automatically moves to the free Foundation plan. You're never charged without adding a card first, and Level 1 access stays free permanently either way.

What are the membership tiers?

Free / Foundation — Level 1 content, free forever

Plus — $12.99/month or $129.99/year — the full 3-level program and complete exercise library

Premium — $43.99/month or $439/year — everything in Plus, plus live sessions and personalized coaching

Can I cancel anytime? Yes. Cancel anytime from your Account Dashboard — you'll keep access through the end of your current billing period, and you won't be charged again after that.

Do you offer team or company pricing? Yes — see Corporate & Team Programs below.

Getting Started

I'm completely new. Where do I start? Start with the Beginner Starter Path Calendar in your Membership Downloads — it walks through your first four weeks day by day, matched to Level 1 (Foundation).

Do I need equipment to start? No. Every guided session works with just your body. Equipment like the Resistance Band Set or Flow Mat makes certain routines easier, but nothing is required on day one.

Orders, Shipping & Returns

How do I start a return? Email us or use the contact form above with your order number. We'll send a prepaid return label for standard U.S. returns.

How long do refunds take? 5–7 business days once we receive your return, back to your original payment method.

Corporate & Team Programs {#corporate}

Is our employees' data private from HR and administrators? Yes. Corporate administrators only ever see aggregate, anonymized participation data — never an individual employee's session history, exercise choices, or wellbeing information.

Still need help? Contact us — we read every message.

​

Email: support@forceandflowfitness.com
Or use the form below — we typically respond within 1 business day.

How does the free trial work?
Every new account gets 14 days of full Plus-tier access — every mastery level, the complete exercise library, and the full recovery and nutrition framework. No credit card is required to start.

What happens when my trial ends?
If you haven't added a payment method, your account automatically moves to the free Foundation plan. You're never charged without adding a card first, and Level 1 access stays free permanently either way.

Can I cancel anytime?
Yes. Cancel anytime from your Account Dashboard — you'll keep access through the end of your current billing period, and you won't be charged again after that.

Do you offer team or company pricing?
Yes — see Corporate & Team Programs below.

I'm completely new. Where do I start?
Start with the Beginner Starter Path Calendar in your Membership Downloads — it walks through your first four weeks day by day, matched to Level 1 (Foundation).

Do I need equipment to start?
No. Every guided session works with just your body. Equipment like the Resistance Band Set or Flow Mat makes certain routines easier, but nothing is required on day one.

How do I start a return?
Email us or use the contact form above with your order number. We'll send a prepaid return label for standard U.S. returns.

How long do refunds take?
5–7 business days once we receive your return, back to your original payment method.

Is our employees' data private from HR and administrators?
Yes. Corporate administrators only ever see aggregate, anonymized participation data — never an individual employee's session history, exercise choices, or wellbeing information.